Refund Policy
At AMA, we are committed to operating with transparency and accountability in the use of the contributions we receive. This Refund Policy outlines the conditions under which refund requests may be considered for donations made through our website somosama.org.
1. Nature of Donations
All donations made to AMA are voluntary, final, and non-refundable. No goods, services, or other benefits are provided in exchange for your contribution, and donations do not confer any rights over AMA’s operational decisions.
2. Donation Processing Errors
If you believe you made an error in the donation amount, submitted a duplicate contribution, or were charged without authorization, we ask that you contact us immediately. We will review your case based on the information provided and, if applicable, a partial or full refund may be issued.
To be considered, the claim must be submitted within 15 business days from the transaction date.
3. Payment Methods
All online donations are securely processed via Stripe, a PCI-compliant payment platform that meets the highest security standards established by the PCI DSS.
In some cases, we may use an intermediary service such as Donorbox, which integrates with Stripe to enhance the donation experience.
AMA does not store sensitive information such as credit or debit card numbers or security codes.
4. Refunds for Donations via Bank Transfers, Deposits, Remittances, or Cryptocurrencies
Donations made via bank transfer, deposit, remittance, or cryptocurrencies are considered final. Due to technical limitations and the irreversible nature of these transactions, we cannot issue refunds for these types of contributions, except in clearly demonstrable cases of donor error, which will be reviewed on a case-by-case basis.
5. How to request a Refund
If you believe your donation was made in error, duplicated, charged in the wrong amount, or made without your authorization, please contact us by . Our team will evaluate your request and respond within up to 5 business days.
6. Contact
If you have any questions, or comments about this refund ppolicy, please do not hesitate to contact us.
AMA – Run by Dixigy LLC
- 8540 NW 66th St. AP-018562 Miami, FL. 33195
- [email protected]